We strive to provide you with high-quality products and an exceptional shopping experience. If, for any reason, you are not completely satisfied with your purchase, we are here to assist you. Please review our return policy for more information:
Returns and Exchanges:
Eligibility: To be eligible for a return or exchange, your item must be unused and in the same condition that you received it.
Timeframe: You have 30 days from the date of delivery to initiate a return or exchange.
Return Process: To start the return process, please contact our customer support team at hsmapta@gmail.com or 214-865-9460.
Refunds: Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment. Please allow 5 business days for the refund to reflect in your account.
Exchanges: If you wish to exchange your item for a different size or design, please indicate your preference when contacting our customer support team. We will guide you through the exchange process. You may be responsible for any price differences or shipping costs associated with the exchange.
Non-Returnable Items:
Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 5 days of receiving your order. We will work to resolve the issue promptly by offering a replacement or a refund.
Return Shipping: Return shipping costs are the responsibility of the customer, except in cases where the return is due to a mistake on our part or a defective item.
Contact Us: If you have any questions about our return policy, need assistance with a return or exchange, or wish to report a damaged or defective item, please reach out to our customer support team at hsmapta@gmail.com or 214-865-9460.
Thank you for supporting Harry Stone PTA.